Sizy99 Privacy Policy –
Malaysia Member Data Protection

Sizy99 only collects information that is genuinely necessary to provide a safe, responsible and high-quality service. The following are the categories of data we collect:

Every piece of data we collect is used for clearly defined purposes. sizy99 does not use your data for any purpose outside the following scope:

• Account Management: Creating, verifying, and maintaining your account, including the KYC process required to meet compliance requirements.
• Transaction Processing: Securely processing your deposits and withdrawals through payment methods such as DuitNow, FPX, Touch 'n Go eWallet, and Boost.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and other security threats that could compromise platform integrity.
• Customer Support: Providing effective and personalized assistance when you contact the sizy99 support team via live chat or email.
• Service Communications: Sending important notifications related to your account, transactions, policy changes, and security updates.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate support tools to members who need them.
• Product Improvements: Analyzing aggregated and anonymized usage data to improve platform design, speed, and overall user experience.
• Legal Compliance: Fulfilling legal and regulatory obligations, including retaining transaction records for periods required by law.

Your data security is at the core of sizy99's operations. We continuously invest in high-grade security infrastructure to ensure your information is always protected from unauthorized access, loss, or misuse.

Technical Measures We Implement:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols — the same standard used by leading banking institutions worldwide.
• Encryption at rest for all sensitive information, including financial data and identity documents.
• Layered intrusion detection systems (IDS) and firewalls that monitor platform traffic 24 hours a day, 7 days a week.
• Role-based access control (RBAC) — only authorised staff may access user data, and every access is automatically logged.
• Regular security audits by independent third parties to identify and patch any system vulnerabilities before they can be exploited.
• Encrypted data backups stored at separate locations to ensure rapid recovery in the event of a technical incident.

Data Retention Period:

Sizy99 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy and to comply with legal requirements. After an account is closed, transaction and financial data is retained for a minimum of 5 years as required by anti-money laundering regulations. Other data that is no longer needed will be securely deleted or anonymised.

Sizy99 does not disclose your personal information to third parties except in the circumstances set out below, and all data sharing is subject to strict confidentiality agreements:

• Payment Service Providers: Required financial data is shared with trusted payment processors such as DuitNow, FPX, and e-wallet providers solely to facilitate your transactions. These providers are bound by strict confidentiality obligations.
• Technology Partners: Our gaming service providers and technical infrastructure partners may receive limited technical data necessary for platform functionality. They are prohibited from using this data for any other purpose.
• Legal Requirements: sizy99 will disclose data if required by court order, a legitimate authority request or other binding legal obligation.
• Fraud Prevention: In situations where we suspect serious fraudulent activity or money laundering, relevant information may be shared with regulatory bodies or law enforcement.
• Business Transfer: In the event of a merger, acquisition or sale of company assets, user data may be transferred to a successor entity, subject to equivalent privacy protections.

Sizy99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions including login session verification, security, and navigation. These cookies cannot be disabled as they are essential for the platform to operate.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to provide a more personalized experience on your next visit.
• Analytics Cookies: Helps us understand how users interact with the platform — which pages are most popular, where users spend the most time, and where improvements are needed. This data is processed in aggregate and anonymized form.
• Security Cookies: Used to detect suspicious activity patterns, help prevent fraud, and protect the integrity of your account.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of sizy99 after this cookie notice is displayed will be considered your consent to the use of cookies as described.

Sizy99 respects your rights over your personal data. You have the right to:

Sizy99 is a platform intended exclusively for users aged 18 and above. We take the protection of children's and minors' privacy extremely seriously.

We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age verification step, and all accounts are subject to thorough KYC checks.

If we find that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered a sizy99 account without authorisation should contact us immediately through our support channels.

Sizy99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When we make significant changes, we will:

• Displaying a clear notice on our website at least 7 days before changes take effect.
• Sending notifications to all registered members via email or in-account alerts.
• Updating the "Last Updated" date at the top of this document.

Continued use of the sizy99 platform after the effective date of any policy changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we handle your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to listen and assist.

You can reach us via:

• Live Chat: Available 24/7 directly from the sizy99 website — the fastest way to get an immediate response.
• Email: [email protected] — for detailed enquiries or data rights requests that require written documentation.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests, we may require up to 30 days but will keep you informed of your case progress.